Jul 1, 2011

How to Manage critical event, thousands dollar invoicing

Today, i want to continue my study about Project Management Part 3, but eventually i think its better to told you about my actual events today. Its about managing critical event.
The case is : We are invoicing to client, among bosses is doesn't matter, but as usual, finance always STRICT with the rules. We send the wrong format (as She said) for more than 5 times, and its should be invoiced to Malaysian company.

The invoice values is little bit big, thousands dollar. For them, its just a few i thought, because they are big company. In the morning, i already make a new deal with their boss for other projects. Its important to keep them trust for our services.

What i want to mentioned here is, financial issues is always critical but we have to patient to make it running well. Make it as if doesn't make any effect to our work load. Ensuring they still help us dealing our desire and breaking their rules smoothly. There are so many invoicing template / format which is used by companies, see the examples on Adams Invoice Unit Set, 8.5 x 11.44 Inch, 3-Part, Carbonless, 100-Pack, White and Canary and Pink (NC3812)

Some of you implement the common treatments dealing with this issues, such as entertaining them, ask them to play golf with, or joining with their hobbies, okay its fine, but really, we can make it low cost, See my trick in this email :

Dear E*****,

Thanks for your correction, really i just consider and know its rule of your company. but, lets make it being simple :
the previous mechanism was changed since too many correction upon us, these invoice was checked by Ms B*** also and there are still any correction. We really need to speed up and solved this issue since the training was done 2 months ago, we rid some items which is miss of original receipts (even we ask for K*** to help solving this, hotel for 2 days in Bangla, He cannot do more, we didn;t get any replies from him). Actually we loss some portion of us in this invoicing (hotel rates, missing original receipt, visa bribes to speed up the process, etc).

I think its better with these steps  :
1. Lets review together, which one the wrong then how should it be ?
2. Just proceed the correct ones, there are 4 sheets, Bangla 1 (invoice and claim) and Bangla 2 (invoice and claim), the claim must be correct,right ?, so, please speed up these while we send you new invoices.

For your correction, okay we will erase that marks, if you .

hopefully we can solved this issues as soon as possible.

thanks.

Don't you see the effect of this email ?, its so smooth suggest (or order) them so comply with my desire, just give me my money see that ?

More detail about this, read on Critical Events in Psychotherapy Supervision: An Interpersonal Approach
Beside that, i need to notify and warn my staff, why ?, because something wrong in work flow must not be often.

.
Today, i want to continue my study about Project Management Part 3, but eventually i think its better to told you about my actual events today. Its about managing critical event.
The case is : We are invoicing to client, among bosses is doesn't matter, but as usual, finance always STRICT with the rules. We send the wrong format (as She said) for more than 5 times, and its should be invoiced to Malaysian company.

The invoice values is little bit big, thousands dollar. For them, its just a few i thought, because they are big company. In the morning, i already make a new deal with their boss for other projects. Its important to keep them trust for our services.

What i want to mentioned here is, financial issues is always critical but we have to patient to make it running well. Make it as if doesn't make any effect to our work load. Ensuring they still help us dealing our desire and breaking their rules smoothly. There are so many invoicing template / format which is used by companies, see the examples on Adams Invoice Unit Set, 8.5 x 11.44 Inch, 3-Part, Carbonless, 100-Pack, White and Canary and Pink (NC3812)

Some of you implement the common treatments dealing with this issues, such as entertaining them, ask them to play golf with, or joining with their hobbies, okay its fine, but really, we can make it low cost, See my trick in this email :

Dear E*****,

Thanks for your correction, really i just consider and know its rule of your company. but, lets make it being simple :
the previous mechanism was changed since too many correction upon us, these invoice was checked by Ms B*** also and there are still any correction. We really need to speed up and solved this issue since the training was done 2 months ago, we rid some items which is miss of original receipts (even we ask for K*** to help solving this, hotel for 2 days in Bangla, He cannot do more, we didn;t get any replies from him). Actually we loss some portion of us in this invoicing (hotel rates, missing original receipt, visa bribes to speed up the process, etc).

I think its better with these steps  :
1. Lets review together, which one the wrong then how should it be ?
2. Just proceed the correct ones, there are 4 sheets, Bangla 1 (invoice and claim) and Bangla 2 (invoice and claim), the claim must be correct,right ?, so, please speed up these while we send you new invoices.

For your correction, okay we will erase that marks, if you .

hopefully we can solved this issues as soon as possible.

thanks.

Don't you see the effect of this email ?, its so smooth suggest (or order) them so comply with my desire, just give me my money see that ?

More detail about this, read on Critical Events in Psychotherapy Supervision: An Interpersonal Approach
Beside that, i need to notify and warn my staff, why ?, because something wrong in work flow must not be often.

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