Most things a manager needed

A manager is the one who has big responsibility to manage a company or institution or department or division, Now, what the things that i want to coined to you is, what the best things a manager should think ?

The simplest answer is : think as owner

If you are owner of company, of course you will always think about "how to make this company bigger", right ?.

So, how to treat our new manager to do with ?, okay, simple ways, I notify him, you are in re-evaluating, your target for this month is X, less than that, this email as your 1 month notice.

Its looks so hard, didn;t it ?, No, because the target was calculated by me, i can calculate the market, demand, and supply, so: its still considerable.

If you running this little tips, you will get the result quickly, just a month later. Trust me, it works.

*beside that, i also thinking about their rewards while they achieve the target. See ?

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Customer perspectives and expectations, defining customer expectation methods

One of sub topic in Project Management is how to recognise customer expectation, you  can safe many when you are clearly understood and reach their expectations.

Every customer has their own world, we have to recognise exactly their desire. Too long gaps and distortion among us make it difficult to define what they want. It can be proofed, let say : you are speaking with your friend, you are programmer than she was farmer. When you talking about the word "technique" it will make her thought about "how to plug the farm" than you are thinking about "how to make or use the programming languages to conduct with your desire". Its often happen in our life. Lets check this real examples :

In my brain, i was talking about my plan, according to me She asking my plan, since she was in Bandung and i often go there But, its wrong. She asking me when i get ready to marry. hahaha ..

I not really sure that some of you understood what i meant on my latest comment. So: let me explain to make you clear :

1. Mana yang di kasih itu yang di syukuri : Which one is given to you, you must thank to God, It doesn't mean that we just wait for our destiny without any effort, but you have to sharpen your own destiny, be struggle to achieve it. When you do your best effort, at the end, its depend on God's will. Never give up, while you decide to choose her, so please pray, be struggles, meet her parents, ask to them politely, etc .. (Do with the right ways, some one say that better you approach to her than her parents, its not wrong but better you approach to her parents bitter than your approaching to her, i will explain about this later, if someone asking me to explain). See my previous note : http://febru.soluvas.com/2011/06/please-me-thankful.html

Please pray to be always thank "syukur", recite this du'a "robbi auziekni an asykuro ni'matakalathi an am ta alayya, wa 'ala walidayya, wa an a'mala sholikhan tardhohu, wa adkhilni fii ibadikasholikhin" 

Owh God, please make my heart always intend to thanks for your favour to me and thank to my parents, and make me always do good, collect me with your righteous servant.

Ya Alloh, mugi ngrentekake panjenengan dumateng ati kulo supados syukur kalian nikmat engkang panjenengan paringaken dumateng kulo ...

this is the praying of Solomon, He was thankful servant. Beware with the spelling in praying, see http://febru.soluvas.com/2011/06/clear-spelling-in-praying.html

2.lha klo bilang dia gak baik, apa trus dirinya sendiri lebih baik ? : if he said that she was bad, is he better ?, Really, we cannot define exactly our score by our self. Even ulama (see the explanation here : http://febru.soluvas.com/2011/06/mubaligh-is-just-human-your-science.html ), there is still any opportunities to get wrong, so what should to do ?, just make it always better for all (you and your couple). How ?, God and his massager was mentioned that a boy must be good leader (more detail about leader should read this http://febru.soluvas.com/2011/06/pray-to-cultive-love-put-your-first.html) , higher  in religion knowledge (see my explanation here : http://febru.soluvas.com/2011/06/man-educate-mother-mother-educate-son.html ) and able to always advise his couple, manage her, direct her (see here : http://febru.soluvas.com/2011/06/praying-to-make-god-love-your-children.html )  and love her duly. (more detail about duly love, read this http://febru.soluvas.com/2011/06/i-love-because-of-god-love-management.html )


3. masalah kata orang, itu perlu di jelas (tabayun), all about gossip, we have to clarify, i never write about this, but i can explain in simple words, "never follow the gossip before you clarifying by yourself"

 
4. klo ternyata masih kurang baik, ya itu kwajiban nya dia untuk memperbaiki, dan mmg tugas dia. If She was bad, its your duty to repair. Some of men were got difficulties to manage their wife, the common cause are they have not enough religion knowledge and they are weak as leader. (see here : http://febru.soluvas.com/2011/06/leader-should-not-weak-gholabatirrijal.html). Please avoid these causes before you get married.

That's all, is about being in customer world, so you can clearly recognise what they want. Before you do these, you have to be always in good-tempered. Being peace in heart make you always in good term. As He said "yaa ayyatuhan nafsu mutmainnah, irji'i ila robbiki rodiyatan, mardiyyatan, fadkhuli fii ibadi wadkhuli jannati" (hey human, please be peace, back to worshipping God,.....)  See here : http://febru.soluvas.com/2011/06/praying-for-peace-of-heart.html

Recognising customer expectation are explained detail in this book Customer Expectation Management: Success Without Exception  

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How to Manage critical event, thousands dollar invoicing

Today, i want to continue my study about Project Management Part 3, but eventually i think its better to told you about my actual events today. Its about managing critical event.
The case is : We are invoicing to client, among bosses is doesn't matter, but as usual, finance always STRICT with the rules. We send the wrong format (as She said) for more than 5 times, and its should be invoiced to Malaysian company.

The invoice values is little bit big, thousands dollar. For them, its just a few i thought, because they are big company. In the morning, i already make a new deal with their boss for other projects. Its important to keep them trust for our services.

What i want to mentioned here is, financial issues is always critical but we have to patient to make it running well. Make it as if doesn't make any effect to our work load. Ensuring they still help us dealing our desire and breaking their rules smoothly. There are so many invoicing template / format which is used by companies, see the examples on Adams Invoice Unit Set, 8.5 x 11.44 Inch, 3-Part, Carbonless, 100-Pack, White and Canary and Pink (NC3812)

Some of you implement the common treatments dealing with this issues, such as entertaining them, ask them to play golf with, or joining with their hobbies, okay its fine, but really, we can make it low cost, See my trick in this email :

Dear E*****,

Thanks for your correction, really i just consider and know its rule of your company. but, lets make it being simple :
the previous mechanism was changed since too many correction upon us, these invoice was checked by Ms B*** also and there are still any correction. We really need to speed up and solved this issue since the training was done 2 months ago, we rid some items which is miss of original receipts (even we ask for K*** to help solving this, hotel for 2 days in Bangla, He cannot do more, we didn;t get any replies from him). Actually we loss some portion of us in this invoicing (hotel rates, missing original receipt, visa bribes to speed up the process, etc).

I think its better with these steps  :
1. Lets review together, which one the wrong then how should it be ?
2. Just proceed the correct ones, there are 4 sheets, Bangla 1 (invoice and claim) and Bangla 2 (invoice and claim), the claim must be correct,right ?, so, please speed up these while we send you new invoices.

For your correction, okay we will erase that marks, if you .

hopefully we can solved this issues as soon as possible.

thanks.

Don't you see the effect of this email ?, its so smooth suggest (or order) them so comply with my desire, just give me my money see that ?

More detail about this, read on Critical Events in Psychotherapy Supervision: An Interpersonal Approach
Beside that, i need to notify and warn my staff, why ?, because something wrong in work flow must not be often.

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Project Management, Part 2

In this section, i will convey about the reason of managing a project and what the delivering forms and how to deliver the result. Previously, we talk about the basic guidance of a project managements in common, starting by defining the main goal, how to reach the goal, manage all tasks, and project dimension. Understanding the basic is important before you continue to this sections.
Fundamentals of Project Management (Worksmart Series)
In business, project is usually considerably complex,  and achieving the goal is not easy. Success in projects depends on understanding precisely, completely, and unambiguously what you are trying to achieve.
Project Management: A Systems Approach to Planning, Scheduling, and Controlling
Secure the goal, process and starting point. Look out the 3 basic terms, they must be clearly understanding by you. These questions will help you to understanding them in deep.

1. Goal
   1. What is the goal ?
   2. Why you are doing this project ?
   3. What will you have at the end that you don;t have now ?
   4. Will you deliver anything else ?
2. Process
   1. How to achieve the goal ?
   2. What should you do to deliver the goal ?
   3. Is there any gap / overlap with other process ?
   4. What the strategy to reach your goal ?
   5. What obstacles will you need to solved ?
   6. How long you need time to solve all obstacles ?
   7. Is there any assumption that you need to verify ?
   8. Are there any significant problems that you need to overcome ?
3. Starting point
   1. How many budget you need and how many do you have now ?
   2. Are you ready for the basic material ?
   3. Are there any existing roles that you need to changed (because will make serious trouble for project) ?
      

In the large scale projects, you need to write it down all of these roles, sometimes you needless to consider something that is out of your mind but, its strongly needed. I saw many things that make any trouble in the end, just because of lack of humanity issues, Its not a bug obstacles (sometimes they are just because of forget to remind and assign task to others).
A Guide to the Project Management Body of Knowledge: (Pmbok Guide)
So, what i want to mention as summary for this section is "a Success Project Management requires that the information be specific, precise, complete, unambiguous and concise"
Strategic Project Management Made Simple: Practical Tools for Leaders and Teams

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Project Management, Part 1

We heard so many story, and we are involved in making the story. You know, in every success story, there are Project Management inside. it has built up its own glossary of jargon, much of which is unnecessary. I try to explain and share my experience in managing something, and iam sure its useful to you knowing this "jargon" then improve your managerial methods.

I split my writing into some parts to simplify posting in it. This section is all about basic of project management.

Basic.
Lets recite the word "Project Management", derived from "Project" and "Management". Put on your brain that you have something to do, and you must manage it well until the goal is achieved. So, there are Four basic elements in it, The Goal, plan, management, and resource/material.

In the company business process, we can simplify into 6 step to recognise so we can catch the main project management system is running well or not. I will make a simple example, the project is human resource provider, we will make this sample as domain of our discusion.

1. Management / Role / Policy, The company must provide labour for some company, manage them till the contract pass.
We can provide some engineers for your company, either fresh graduate level or proffesional level. Other, we also provide some OJT level, in this field, we will train them first, assest them, guide them until ready to work as your profesional engineer.
We manage our engineer profesionally, upgrade their skill and knowledge by our profesional trainer to conduct your business requirements. If any engineer make any trouble so influence your business process, we are ready to change them to other candidates, ensuring that your business process still in gaining.

2. Customer, The company needs to gather some customer and make it closely relation.
Our customer now are multy national company, not only in telecommunication fields but also in IT Fields. We conduct and gather institutions, profesional company and public as well. We collect them, engaged their need and supply the market demand of job smoothly.

3. Team, How the company prepare a solid team to achieve the goal.
Our team are profesional recruiters, we asses and observe customer requirements as we do for ours. Its prooved by so many customers who still asking us to provide their labours.

4. Delivering system, making the things done you set out to do.
In our company (www.nubeesystem.com), we are using information system to manage and ensuring the delivering system is running well, we can deliver our steps, our milestones, and our actual progress of recruiting to customer. It can be periodically or just deliver the end result of the process.

5. The five dimensions of a project – scope, quality, time, cost, risk
Understanding customer requirements is must, so to conduct customer quality target, we recommend some mechanims in hiring. There are :
a. Training Camp system, in this type, we will make a custom training for employees candidates as customer requirements. Very high quality result is must, and will comply with your business task. What we wanna do is, we train them to do the best ways in doing your works in your company, only the eligible candidates will hire profesionally to you.
Absolute Beginner's Guide to Project Management (2nd Edition)
b. Upgrading system
We need to asses, make the leveling, measure their knowledge then we provide the upgrading plan. You just need to follow our upgrading plan to gain their productivities.

c. Outsourcing system.
We manage all engineers and guarantee your business process will running well with our engineers.

6. Staging / milestoning project lifecycle
All of these process was running, we starting and always improve our ability to reach customer satisfying.
Project Management: A Systems Approach to Planning, Scheduling, and Controlling


Summary:
In this section, you have to define :

1. What is the project ?
2. How to manage ? (how your rules)
3. Who is your team ?
4. How to deliver ?
5. Define the scopes 
6. Ensuring the milestones.

Try to asking yourselves with a little things, let say your project is "passing the baccalaureates"

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